Returns and Exchanges


Return Policy:

We know that not every purchase will fit & returns or exchanges are sometimes needed. Because of this, we offer no-hassle easy returns. Please read our return policy below and use our return form to proceed with a return. 

•  Items can be returned for Store Credit or Refund. The store credit will be issued for the total amount with no restocking fee applied in the form of a Gift Card Code that will be sent via email. If you choose to receive a refund there is a 30% restocking fee. 

•  All returns for store credit must be received within 30 days from the day you receive your order.

•  All Returns for refund must be returned within 14 days from the day you receive your order. 

•  All items must be returned to us in their original, unworn, unwashed, & smoke/smell free condition.

•  Please allow our team 5-7 business days to process your return once it is received at our warehouse.

•  Sale items are all FINAL SALE & will not be reimburst if sent back.

•  Store credits and do not expire. Store credits apply to inventory only and cannot be used toward shipping charges.

•  Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.

•  We do not accept returns on jewelry or accessories or bags (unless there is damage)

•  Original shipping fees are not-refundable & return shipping is the responsibility of the customer.

•  Damaged items are only valid for an in-store credit only past the three day notification policy. Damages to items must be reported prior to wearing the garment. Tags must still be attached.

•  If you would like to exchange your item for a different size, you will need to send your original item back to our Returns Department.  Once we have received your return you will then be issued store credit for the returned item in which you may use to purchase a new size.  We cannot guarantee the item you would like will still be available when the return reaches our department.

If you have any questions regarding our return policy, feel free to email us at help@gypsyoutfitters.com or call us at 408-935-2298 between the hours of 10am to 6pm PST, Monday to Friday.

 

Return Instructions:

Gypsy Outfitters Returns

1701 Fortune Dr, Ste G

San Jose, CA 95131

We highly recommend using a trackable return method. Once we receive your package, your return will be processed in 2-5 business days. The original form of payment will be credited in the form of store credit. You will receive an email when your return is processed.

Damaged or defective items: If an item is received damaged or defective customer service needs to be notified within 3 days for a full refund. Notification past the 3 day return window will not be eligible for a refund. 

I have received the incorrect item, what do I do?

We aim to send you the correct order every time, however, we are all human and mistakes are inevitable. If we sent the wrong item, simply contact Customer Service at 408-935-2298 and we’ll make it right as quickly as possible.

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